Lost your data?

WD Security Locked Drive Data Recovery – All Models

Are you unable to access your Western Digital (WD) external hard drive due to a forgotten WD Security password or SmartWare encryption? Creative IT offers expert WD Security locked drive data recovery services for clients across London and throughout the UK. Whether your encrypted WD drive is no longer recognised, the password isn’t working, or the drive is unreadable, we’re here to help.

Our professional data recovery team can access and extract data from locked or encrypted WD drives without altering or formatting the contents. We use specialized equipment and encryption recovery techniques that allow us to safely recover your important files without data loss.

All Supported WD Security Locked Drive Models

We support data recovery from all WD drives using WD Security or SmartWare encryption, including the following models:

• WD My Passport: Ultra, Ultra Metal, Ultra for Mac, Wireless, Wireless Pro, SSD, AV-TV, X, X2, X3
• WD My Book: My Book, My Book for Mac, My Book Duo, My Book Studio, My Book AV-TV, My Book Essential, My Book Elite
• WD Elements: Elements Portable, Elements SE, Elements Desktop, Elements Play
• WD My Cloud: My Cloud Home, My Cloud Home Duo, My Cloud EX2 Ultra, My Cloud EX4, My Cloud Mirror, My Cloud PR2100, PR4100
• WD Easystore: Easystore Portable and Desktop
• WD Black: P10, D10 Game Drive, P50 Game Drive SSD
• WD Blue: External SSDs where SmartWare encryption was configured
• WD Green, Red, and Gold: Drives used in encrypted NAS configurations

Common WD Security Issues We Can Recover From

• Forgotten WD Security or SmartWare password
• “Drive locked” message even after entering the correct password
• Corrupted WD Security software or SmartWare app
• Drive not recognised after OS updates
• Failed firmware update or sudden power loss
• Encrypted drive appears as unallocated or unformatted
• Reformat attempted while encrypted (do not continue this!)

Troubleshooting Steps You Can Try

Before sending your drive in, try these safe, non-destructive steps:

• Use the official WD Security or WD SmartWare utility (download from WD support)
• Try to unlock the drive on the original computer where encryption was first applied
• Ensure the password is typed exactly – WD Security is case-sensitive
• Try an earlier version of the WD software if recent updates have caused issues
• Do not erase or format the drive – this will permanently destroy the encrypted data

Advanced WD Encrypted Drive Recovery Process

• Firmware correction or rebuild (if needed)
• Encrypted sector imaging with PC-3000, DeepSpar, or DFL
• Custom decryption tools for SmartWare/WD Security platforms
• Logical reconstruction of lost file tables post-unlocking
• Data transfer to a new external drive once recovery is complete

Pricing and Evaluation

We provide a free initial assessment. If the drive requires advanced encryption-level recovery, the cost typically ranges from £540 to £1,350 depending on the drive’s condition and whether hardware issues are also involved.

Why Choose Creative IT?

• 20+ years of professional data recovery expertise
• All work completed in-house at our Central London lab
• Use of Class 100 cleanroom and PC-3000 diagnostic equipment
• Confidential and secure data handling
• Nationwide collection and delivery available

For urgent assistance with a WD Security locked hard drive, call us now on 020 7237 6805 or email info@creativeit.net. We are ready to help you regain access to your data securely and efficiently — even from drives others have given up on.